Privacy Policy — Sorano Group LLC

1. Overview

Sorano Group LLC ("Sorano Group," "we," "us," or "our") is a Florida limited liability company engaged in trade, distribution, and related commercial and technology services. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website at soranogroup.com and to interactions with us through third-party platforms we use to communicate with customers and partners, including the Meta / WhatsApp Business Platform.

2. Information We Collect

We collect information in the following ways:

Information you provide directly, such as your name, email address, phone number, and the content of any message you send us through our website, email, or messaging channels.
Information from business communications, including messages exchanged through WhatsApp or other Meta-operated messaging services when you or a business you represent contacts us, or when we facilitate messaging on behalf of a client business.
Technical information collected automatically, such as browser type, general location (derived from IP address), and pages visited, used only for basic site functionality and security.

3. How We Use Information

We use the information we collect to:

Respond to inquiries and provide the services requested;
Operate, maintain, and improve our website and communications;
Facilitate messaging and automation services on behalf of, or in coordination with, the business clients we serve;
Meet legal, tax, and regulatory obligations; and
Protect against fraud, misuse, or security incidents.

We do not sell personal information.

4. Meta / WhatsApp Business Platform

Sorano Group may use the Meta / WhatsApp Business Platform to send and receive business messages, including on behalf of client businesses. Any data processed through this platform is handled in accordance with Meta's Business Data Processing Terms and this Privacy Policy. We only use message content and contact information to provide the requested service and do not use it for unrelated purposes.

5. Sharing of Information

We share information only with:

Service providers who help us operate our business (for example, hosting, email, and communications platforms, including Meta Platforms, Inc.), under confidentiality obligations;
The business client on whose behalf a communication or automation was facilitated, where applicable; and
Authorities, where required by law.

6. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law, tax, or accounting obligations. You may request deletion at any time — see our Data Deletion Policy.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to certain processing. To exercise any of these rights, contact us using the details below.

8. Cookies & Analytics

Our website may use minimal, privacy-respecting analytics to understand general traffic patterns. We do not use cookies for third-party advertising.

9. Security

We take reasonable administrative and technical measures to protect information in our care. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are intended for businesses and individuals over the age of 18. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" above reflects the most recent revision. Material changes will be reflected on this page.

12. Contact Us

Sorano Group LLC
7402 North 56th Street, Suite 810, PMB 1045
Tampa, FL 33617, United States
Email: contact@soranogroup.com